Welcome at Solero.
“Welcome”, a word that’s often used but rarely experienced by the customer. Of course we’re consumers ourselves and see that there’s a lot left to be desired in terms of customer service. We try to look at our company from that perspective as well. What’s important to you, when do you feel understood and what could we do, as a company, for you?
At Solero we’re terrible at slick sales pitches, we’d rather invest that time in a real conversation to find out what the best possible options are for you. Of course we could use a lot of technical terms to impress you with our knowledge, but we’d rather explain it simply so we’ll both know exactly what we’re talking about.
Whether you’re looking for a small Teatro sunshade for a balcony, or you need ten Basto giant sunshades for your restaurant’s patio, you’ll always have our full attention to give you honest advice.
Whenever you call us you won’t run into a selection menu, but you’ll get connected directly to one of our colleagues who know how to help you. All of us know a lot, but together we have all the knowledge of our industry and of course, we know our customers.
It’s my goal to answer any questions the same day, and in most cases we succeed at just that. Quick and substantive responses are what we’re known for, and keeping someone waiting is absolutely unlike Solero. The fact that my colleagues call me a workaholic because of this is something I’ll gladly take for granted. I won’t be satisfied until we’ve answered every question, completely and accurately, and have helped our customers to take the next step.
Of course it’s hard work, especially during the spring and summer we’ll work long hours. But we love doing it and grow enthusiastic of the often positive responses we receive. Becoming a big company has never been a goal, but we’re very proud of our five Gazellen Awards from the Dutch Financial Times (Financieele Dagblad); evidence that we’re one of the fastest growing companies in the Netherlands.
We’d love to come see you personally to provide you with our advice. Of course you’re also more than welcome to make an appointment to see our professional showroom in Best.
Helga van Keulen